Delivery & refunds.
Staging policy summary · effective 15 October 2026. Final jurisdiction-specific legal terms remain a launch gate.
Before delivery
Creators may cancel an undelivered paid answer with a full purchase refund, including the customer payment processing fee. Customers may request cancellation; the creator must approve. A request alone neither cancels the order nor pauses its deadline. Missed delivery deadlines trigger a full refund.
After delivery
You have three elapsed days (72 hours) from delivery to report an objective problem, such as an answer that will not open, is blank or silent, or is unrelated to the question. A timely complaint holds earnings until resolved.
What is not an automatic refund
Disagreeing with an answer, wanting more detail, disappointment with its value, or an answer below a nonbinding typical length does not normally qualify. You can leave an honest review. Statutory and bank-dispute rights are unaffected.
Review & clearing
Askable may reject the complaint or approve a full refund. Partial negotiated refunds and corrective re-delivery are outside MVP. Earnings clear seven days from delivery only when eligible. Contact support to request review.